Privacy Policy

1. Introduction

Welcome to the skor7 Privacy Policy. This document explains how skor7 ("we", "us", "our") collects, uses, discloses, and protects the personal information of users ("you", "your") who access or use our online betting platform at https://skor7.cam. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with international data protection regulations and industry best practices.

By creating an account or using the skor7 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, you should not use our services.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement between you and skor7.

2. Data Controller Information

skor7 acts as the data controller for the personal information collected through our platform. We determine the purposes and means of processing your personal data in accordance with international gaming license requirements and data protection regulations.

Data Controller: skor7 Online Betting Platform

Contact Email: [email protected]

Registered Jurisdiction: Operating under an international gaming license

If you have questions about how your personal information is processed or wish to exercise your privacy rights, please contact us using the details provided in the Contact Information section at the end of this policy.

3. Information We Collect

skor7 collects several categories of personal information to provide our services, comply with legal requirements, and improve the user experience. The information we collect includes:

3.1 Account Registration Information

When you create an account on skor7, we collect the following personal details:

• Full name (as it appears on your Indonesian National ID or KTP)
• Date of birth (to verify you are 21 years or older)
• Email address (for account communications and security notifications)
• Mobile phone number (for account verification and customer support)
• Residential address (city, province, postal code)
• Preferred username and password (encrypted for security)
• Preferred currency (Indonesian Rupiah / IDR)

3.2 Identity Verification (KYC) Documents

To comply with international anti-money laundering (AML) and Know Your Customer (KYC) regulations, we collect the following documents:

• Government-issued photo identification (Indonesian National ID / KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Selfie photograph holding your ID document (for facial recognition verification)
• Bank account statements or payment method verification documents

These documents are stored securely and accessed only by authorized personnel for verification purposes. KYC documents are deleted 90 days after account closure unless retention is required by law.

3.3 Financial and Transaction Information

We collect information related to your deposits, withdrawals, and betting activity, including:

• Payment method details (bank account name and number for BCA, BRI, BNI, Mandiri; e-wallet phone numbers for OVO, DANA, GoPay)
• Transaction amounts, dates, and times
• Deposit and withdrawal history
• Bonus claims and wagering progress
• Betting history (sports bets, casino wagers, slots spins, lottery entries including togel numbers played)
• Account balance and transaction ledger

We do not store full credit card numbers or CVV codes. Payment processing is handled by certified third-party processors who maintain PCI-DSS compliance.

3.4 Technical and Usage Data

When you access the skor7 platform, we automatically collect technical information, including:

• IP address and geolocation data (to verify you are accessing from Indonesia or permitted jurisdictions)
• Device information (device type, operating system, browser type and version)
• Login and access logs (login times, session duration, pages visited)
• Cookies and tracking identifiers (see Section 8 for details)
• Clickstream data and navigation patterns
• Game preferences and favorite sports/teams

3.5 Communications and Support Data

If you contact our customer support team via live chat, email, or WhatsApp, we collect and retain:

• Support ticket content and chat transcripts
• Email correspondence and attached documents
• Feedback, complaints, and survey responses
• Voice recordings (if you contact us by phone, with prior notice)

4. How We Use Your Information

skor7 processes your personal information for the following legitimate purposes:

4.1 Service Provision and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and payment transactions
• Providing access to sports betting, casino games, slots, and lottery services including togel
• Recording and settling bets, calculating winnings, and updating account balances
• Managing bonuses, promotions, and VIP loyalty rewards
• Authenticating your identity and preventing unauthorized access

4.2 Legal Compliance and Security

• Verifying your age (21+ requirement) and identity (KYC compliance)
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Detecting and preventing fraud, collusion, cheating, and bonus abuse
• Enforcing our Terms and Conditions and Responsible Gaming policies
• Responding to legal requests, court orders, and regulatory inquiries
• Maintaining audit logs for licensing authority reviews

4.3 Communication and Customer Support

• Sending account-related notifications (deposits, withdrawals, password changes)
• Providing customer support via live chat, email, and phone
• Responding to inquiries, complaints, and feedback
• Sending promotional offers, bonuses, and VIP rewards (with your consent)
• Conducting customer satisfaction surveys

4.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website performance and game selection
• Personalizing content and recommendations based on your preferences
• Conducting A/B testing to optimize user experience
• Monitoring platform stability and preventing technical issues
• Developing new features and services based on user feedback

4.5 Responsible Gaming Monitoring

• Monitoring for signs of problem gambling behavior
• Enforcing deposit limits, loss limits, and session time limits
• Managing self-exclusion and time-out requests
• Providing access to responsible gaming tools and support resources

5. Information Sharing and Disclosure

skor7 does not sell or rent your personal information to third parties. We only share your data in the following limited circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) process your transactions. They receive only the information necessary to complete payments.
• Game Providers: Suppliers like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt receive minimal data (player ID, bet amounts) to deliver live casino and slot games.
• KYC Verification Services: Third-party identity verification providers may process your documents to confirm your identity and address.
• Cloud Hosting and Data Storage: Secure server providers host our platform and store encrypted data backups.
• Customer Support Tools: Live chat and ticketing systems (e.g., Zendesk, Intercom) store support conversation history.
• Analytics and Marketing Tools: Google Analytics, Facebook Pixel, and similar tools track aggregate usage patterns (anonymized where possible).

All service providers are contractually obligated to protect your data and use it only for the specified purposes.

5.2 Legal and Regulatory Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from gaming regulators or licensing authorities
• Law enforcement investigations (e.g., fraud, money laundering, terrorism financing)
• Tax authorities or financial regulators in Indonesia or the licensing jurisdiction

5.3 Business Transfers

If skor7 is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified via email of any such change in ownership or control.

5.4 With Your Consent

We may share your information with third parties if you explicitly consent, such as when participating in third-party promotions or surveys.

6. Data Security Measures

skor7 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmissions between your device and our servers use SSL/TLS encryption (the same technology used by banks). Sensitive data at rest (passwords, payment details) is encrypted using AES-256 encryption.
• Secure Servers: Our infrastructure is hosted on ISO 27001-certified data centers with physical security controls (24/7 surveillance, biometric access, fire suppression).
• Access Controls: Personal data is accessible only to authorized personnel who require it for their job duties. Multi-factor authentication (MFA) is required for admin access.
• Regular Audits: Independent security firms conduct annual penetration testing and vulnerability assessments.
• DDoS Protection: Cloudflare and similar services protect against distributed denial-of-service attacks.
• Backup and Disaster Recovery: Encrypted backups are stored in geographically separate locations with 99.9% recovery guarantee.

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your login credentials confidential and notifying us immediately of any suspected unauthorized access.

7. Data Retention and Storage

skor7 retains your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Active Accounts: Personal and transaction data is retained for the entire duration your account is active.
• Closed Accounts: After voluntary account closure, most personal data is deleted within 90 days. However, transaction records, KYC documents, and betting history are retained for 7 years to comply with anti-money laundering regulations and licensing requirements.
• Suspended or Banned Accounts: If your account is closed for Terms violations (fraud, collusion, bonus abuse), all data is retained indefinitely to prevent re-registration.
• Marketing Communications: If you unsubscribe from promotional emails, your email address is retained on a suppression list to ensure we do not contact you again.
• Legal Holds: If data is subject to litigation, regulatory investigation, or dispute, retention is extended until the matter is resolved.

8. Cookies and Tracking Technologies

skor7 uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences, login status, and browsing behavior.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality (login authentication, session management, security). These cannot be disabled.
• Performance Cookies: Google Analytics and similar tools track page views, load times, and navigation patterns to improve performance.
• Functional Cookies: Remember your language preference, time zone (WIB), and display settings.
• Advertising Cookies: Facebook Pixel, Google Ads, and retargeting cookies track your interactions to show relevant promotions. These are third-party cookies.

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain features of the skor7 platform. To opt out of third-party advertising cookies, visit the Network Advertising Initiative opt-out page or use browser plugins like uBlock Origin.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Correct inaccurate or outdated personal information in your account settings.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention obligations (e.g., 7-year AML record-keeping).
• Right to Restrict Processing: Limit how we use your data in certain circumstances (e.g., during a dispute).
• Right to Data Portability: Receive your personal data in a structured, machine-readable format (e.g., CSV, JSON).
• Right to Object: Opt out of direct marketing communications or profiling-based decisions.
• Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time (note: this may prevent us from providing certain services).

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days. Note that we may request additional identification to verify your identity before processing requests.

10. Children's Privacy

skor7 services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect personal information from minors. If we discover that a user is under 21, their account will be immediately closed, all personal data deleted, and any deposits refunded (winnings forfeited).

If you are a parent or guardian and believe your child has provided personal information to skor7, please contact us immediately at [email protected].

11. International Data Transfers

skor7 operates under an international gaming license and may transfer your personal information to servers located outside Indonesia. All international transfers are protected by appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by data protection authorities
• Data Processing Agreements (DPAs) with all third-party service providers
• Encryption of data in transit and at rest

By using skor7, you consent to the transfer of your personal information to jurisdictions that may not provide the same level of data protection as Indonesia. However, we ensure that all transfers comply with applicable data protection laws.

12. Changes to This Policy

skor7 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We will notify you of material changes via email or by displaying a prominent notice on the skor7 website. Continued use of our services after changes become effective constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Protection Request
• Live Chat: Available 24/7 on the skor7 website (Indonesian and English support)
• Response Time: We aim to respond to all privacy inquiries within 48 hours. Complex requests (e.g., data access, deletion) may take up to 30 days.